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Jim Hill reviews Lee Cockerell's new book, which recounts the many lessons that this Disney vet learned while he was the Executive Vice President in charge of Operations at the WDW Resort
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Ron Schneider offers some tips about how a daddy & daughter can really make the most of their day at a Disney theme park
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Forget about fright. Now it's all about being polite. Or so says Jim Hill as he talks about the new spiel that cast members are expected to recite whenever they work at this Magic Kingdom attraction
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Jim Hill talks about the plan that Disney Parks & Resorts has in the works to catch folks who are using bogus "Attraction Re-entry" tickets that they've purchased off of eBay. Which will involve scanning each individual FastPass for authenticity before the Mouse then allows that guest to enter a particular ride, show or attraction
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